Questions? We've Got Answers.
How quickly can we get started?
Most clients are up and running within 3–5 days. We handle all the configuration, and the setup process is straightforward — no technical knowledge required from you. You can start capturing leads almost immediately.
What if I'm not sure which plan is right for me?
Start with Monthly (£149/mo) and test it with real calls from your business. If it works for you, lock in the Founder's Rate and gain access to all future products as we launch them. Most businesses who try it upgrade because the results speak for themselves.
Can I cancel if it doesn't work?
Yes — no contracts, no hidden cancellation fees. Cancel anytime. But we're confident you'll see results within the first month. Most businesses see a return on investment within 30 days.
Will the AI understand my customers' specific needs?
Absolutely. We customise the AI for your specific business — your industry, your services, your terminology, the kinds of questions you typically get. The more information you give us, the better it sounds and performs.
What happens when customers call outside of my normal hours?
The AI answers immediately — 24/7. It captures their details, explains your hours, confirms next steps, and sends you an SMS alert so you can follow up first thing. You never miss a lead, even at 2 AM.
Can I see a demo of the platform before I commit?
Yes — book a 20-minute call with our team. We'll walk you through exactly how it works for your specific business, answer your questions, and show you real examples from businesses in your sector.
What's the difference between the Founder's Rate and Annual plan?
The Founder's Rate is locked in at £3,599/year for life — no price increases ever. It also includes access to all new products as we launch them (included in your subscription, not charged separately). The Annual plan at £3,999/year is our standard rate. Once the Founder's Rate offer closes, that price goes away.
Are you really rolling out 10 new products?
Yes — we've mapped out a 12-month roadmap of AI products designed to transform how you run your business. Founder's Rate customers get access to every new product we launch, included in their subscription. Everyone else pays to upgrade.
Will my customers' calls be recorded?
We transcribe calls for your records and quality improvement, and you can access them through your dashboard. All recordings are encrypted and stored securely. We comply fully with UK data protection laws.
What happens when the Founder's Rate offer closes?
If you lock it in now, you keep it forever — even if you cancel and come back later. Once the offer closes, new customers can only sign up at our standard Annual rate (£3,999/yr) or Monthly (£149/mo). This is a limited-time offer.
40+
Years of Experience
We've Helped Businesses Grow Before.
We Know How to Do It Again.
Merchants Virtual isn't a tech startup with a clever idea. It was founded by the person who built Programmes Ltd into The Merchants Group — the UK's largest and most profitable independent B2B service operation, sold to Dimension Data in 1997.
For over 40 years, from pioneering telephone marketing in Europe in the early 1980s to building one of the first computer telephony platforms, the work has always been the same: helping businesses grow by handling their customer communications better than they can alone.
AI is the most powerful tool that's ever existed to do that. Merchants Virtual exists to put it to work for your business.
Start with Missed Calls.
End Up Running a Smarter, More Profitable Business.
It takes ten minutes to find out whether Merchants Virtual is right for your business. No hard sell. Just a straightforward conversation about where you are, where you want to be, and how AI gets you there in 12 months.
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